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Support Article

Error when adding a variation to product template



An error message appears when adding a new variation to a Product Template.

Error Messages

"There has been an issue; please consult your system administrator"

Steps to Reproduce

1. Log in as PD Configurator.
2. Create a Product Template and proceed to Configure Benefit screen.
3. Click on any benefit link under Benefit tab.
4. Select Action > Edit Cost share/Accumulators
5. Under 'Cost Share Variations', click on 'Add Condition'.
6. On the pop-up screen enter effective date and tab out.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-25348.

Published February 22, 2016 - Updated October 8, 2020

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