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Support Article

Error while attaching the document to work object

SA-8712

Summary



When using CPMHC framework, a user gets an error while attaching the file to the work object from the recent activities composite harness.

Error Messages



** The current assignment and work object do not refer to one another.

Steps to Reproduce



1) Work on a service item.
2) After it appears in the recent activities list, double-click the row to open the item.
3) Click on the 'history & attachments' icon in to open item.
4) Attempt to attach a file to the case.


Root Cause



The root cause of this problem is a defect in customer application environment:  The pc_work table has been re-named.

Resolution



This issue is resolved by reverting the change made to the name of the pc_work table.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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