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Support Article

In Excel viewer in iOS Date time values gets appended with /3



On exporitng case notes or phone call records in XLS, in the Update DateTime and Created date fields, an additional text (that is, /3) is added at the end of the DateTime string. This occurs when using iPad Safari.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a report definition with DateTime columns.
  2. Download the report in Excel format.
  3. Open the report on an iPad.

Root Cause

A third-party product issue.

Issue with the default Excel file Viewer in iOS while displaying the DateTime column. The Viewer appended '/3' at the end of each DateTime string.


Perform the following local-change:

Use a standard Excel Viewer software (such as, MS Excel or Office suite) for iOS devices. 

Published December 2, 2021

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