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Support Article

Exception occurs when answering a survey question

SA-4766

Summary



User sees an exception on the screen when answering a survey question.

Error Messages



Error on screen:
Exception occurred in Rule-HTML-Section Embed-PegaQ-Results-QuestionGroup.BuildQuestionPageStream

Error in log:
Caused by: com.pega.pegarules.pub.PRRuntimeException: Section 'BuildQuestionStream' execution error on page '' of class 'Embed-PegaQ-Results-Question'. : PRRuntimeError
at com.pegarules.generated.html_section.ra_stream_buildquestionstream_b13f5d216fdd4c936127635eadafad68.execute(ra_stream_buildquestionstream_b13f5d216fdd4c936127635eadafad68.java:208)
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:3802)
at com.pega.pegarules.session.internal.mgmt.autostreams.AutoStreamRuleRuntime.getSectionStream(AutoStreamRuleRuntime.java:149)
... 87 more
Caused by: com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
at com.pega.pegarules.session.internal.mgmt.Executable.doAction(Executable.java:3094)
at com.pegarules.generated.html_section.ra_stream_buildquestionstream_b13f5d216fdd4c936127635eadafad68.execute(ra_stream_buildquestionstream_b13f5d216fdd4c936127635eadafad68.java:156)
... 89 more
Caused by: com.pega.pegarules.pub.generator.FirstUseAssemblerException: Failed to compile generated Java com.pegarules.generated.question.ra_action_troubleshooting_restart_2f35c53cd1ec9fb1b4199b9ed1a416cf: ----------
1. ERROR in com/pegarules/generated/question/ra_action_troubleshooting_restart_2f35c53cd1ec9fb1b4199b9ed1a416cf.java (at line 83)
pxResultsCbpp.putString("DisplayValue","Select "Cancel This Work"");
^^^^^^^^^
Syntax error, insert ")" to complete MethodInvocation
----------


Steps to Reproduce

  1. Configure the question rule to use double quotes in the display value field
  2. Run the flow containing the question

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.  When the question rule has double quotes in the display value field, a NullPointerException occurs when the flow containing the question is run.



Resolution



The issue is resolved by using single quotes instead of double quotes in the display value field of the question rule.  The issue with double quotes will be addressed in PegaSurvey 7.1.3.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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