Support Article
Export to Excel fails on report definition
SA-82881
Summary
Export to Excel fails on a report definition.
Error Messages
Exception in the logs:
com.pega.pegarules.pub.PRRuntimeException: Section 'pzRDExportWrapper' execution error on page 'reportPage' of class 'Rule-Obj-Report-Definition'. : fontmanager (Not found in com.ibm.oti.vm.bootstrap.library.path)
at com.pegarules.generated.html.ra_stream_pzrdexportwrapper_8a003fbd0799660a40b7054ec93dd4aa.execute(ra_stream_pzrdexportwrapper_8a003fbd0799660a40b7054ec93dd4aa.java:117) ~[?:?]
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:4202) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.Executable.getStream(Executable.java:4024) ~[prprivate.jar:?]
at com.pega.pegarules.pub.runtime.AbstractActivity.showHtml(AbstractActivity.java:261) ~[prpublic.jar:?] at ...
Caused by: java.lang.UnsatisfiedLinkError: fontmanager (Not found in com.ibm.oti.vm.bootstrap.library.path)
at java.lang.ClassLoader.loadLibraryWithPath(ClassLoader.java:1425) ~[?:2.9 ()]
at java.lang.ClassLoader.loadLibraryWithClassLoader(ClassLoader.java:1390) ~[?:2.9 ()]
at java.lang.System.loadLibrary(System.java:584) ~[?:2.9 ()]
Caused by: java.lang.NoClassDefFoundError: sun.awt.X11FontManager (initialization failure)
at java.lang.J9VMInternals.initializationAlreadyFailed(J9VMInternals.java:96) ~[?:2.9 ()]
at java.lang.Class.forNameImpl(Native Method) ~[?:2.9 ()]
at java.lang.Class.forName(Class.java:403) ~[?:2.9 ()]
Tracer error:
Section 'PZRDExportwrapper' execution error on page ' ' of class 'Rule-Obj-Report-Definition'.: sun.awt.X11FontManager (Initialization Failure)
Steps to Reproduce
- Execute a report definition.
- Navigate to Actions > Export to Excel.
Root Cause
The X11 font package was missing in the JVM.
Resolution
As a local-change, install the X11 font package in the JVM.
Published August 19, 2019 - Updated December 2, 2021
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