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Support Article

Exported report opens in HTML instead of the .xls format



On exporting a report using Export to Excel, the report is saved with the .xls extension. However, on opening the exported report with a text editor, the report displays in the HTML format.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Export a report using the out-of-the-box Export to Excel
  3. Open the exported report using a text editor

Root Cause

A defect in Pegasystems’ code or rules.


An enhancement request, FDBK-17441, has been created for consideration by Pega Product Management.

For more information, see the below articles:

Published July 25, 2018 - Updated October 8, 2020

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