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Support Article

Few fields not populated in Clinical Interaction Manager



User request to provide hotfix for addressing post release issues found in Clinical Interaction Manager (CIM) 7.21 which comes under CSHC license.

Issue 1: Primary care provider details are blank in Patient tab.
Issue 2: Specialty column dropdown is not having any values while creation of authorization request. 
Issue 3: When the created authorization request is opened in  Pega Care Management Application for HealthCare  (CMA), the servicing provider details are coming as blank when any other provider is selected in interaction portal. 
Issue 4: CMA defaults ICD10 for Diagnosis code set type but CSHC defaults ICD9. 
Isssue5: Description is missing for some of the codes in CSHC - The property ‘DiagnosisDescription’ for some of the diagnostic codes is empty in the sample data. CIM is using a data page D_DiagnosisCodeSearchResults (which is the same in CMA 7.1.4) whereas CMA moved to a different data page D_GetDiagnosisCodes which is mapping ‘ShortDescription’ to ‘Description’ as in screenshots below.
Issue6: For an authorization created in CIM, Policy role is coming as blank in ‘Patient’ composite on CMA layer.

Error Messages

Not applicable

Steps to Reproduce

Not applicable

Root Cause

A defect in Pegasystems’ code or rules. 

Issues reported are found during testing of CIM 7.21 on CMA 7.21 application.

Initially CIM 7.21 was released on CMA 7.14 and after the GA of CMA 7.21 the compatibility testing was performed on CIM 7.21 on CMA 7.21 and above listed issues (Summary) are found.


Apply HFix-31208.


Published January 12, 2017 - Updated December 2, 2021

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