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Support Article

File Listener is processing an incomplete file



File Listener processes a file that is not uploaded completely.

Error Messages

Not Applicable

Steps to Reproduce


SFTP a large file to the file listener source directory with a file name that the file listener mask can pick up.

Root Cause

A third-party product issue.


Make the following change to the operating environment:
  1. Create the file with a name that is different from what the listener expects. 

    For example, when the listener searches for <file pattern>.txt, create the file with <file pattern>.tmp (or any other other pattern that will work for the use case and ensure that it is excluded from the listener pattern).

  2. Rename the file as soon as the file completes writing out.

Manipulate the permissions on the file as below:
  1. Create the file with permissions that do not allow the file listener to see the file.
  2. Change the permissions to expose the file when complete.

Published May 2, 2019 - Updated October 8, 2020

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