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Support Article

File Listeners do not start on one node

SA-39190

Summary



File Listeners do not start on one node in SMA.


Error Messages



ERROR File.FileListenerName operatorname - Unexpected exception caught during processing.

java.lang.Exception: Unable to create 'work' directory followed by folder path



Steps to Reproduce

  1. Start File Listeners from the list of available listeners
  2. Check the running list of listeners



Root Cause



An issue in the custom application code or rules. The directory configured in the file listener, does not exist.


Resolution



Perform the following local-change:
  1. Create the required directory.
  2. Configure the necessary permissions on the directory
Suggest Edit

Published August 21, 2017 - Updated October 8, 2020

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