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Support Article

Generated Word document does not have included text and images



Text and images included in the Word document are not retained when uploaded document is downloaded by running a usecase.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a Word Template rule
  2. Use the pzGenerateDocument function
  3. Import a Word file with above mentioned features
  4. Generate the Word document

Root Cause

An issue in the custom application code or rules.

The user has performed a Save-as of the pzGenerateDocument function and have customized its functionality.
Pega only supports the usage of the pz functions for internal development purposes.


Perform the following local-change:

Use Word Integration with Pega feature.


Published August 19, 2019 - Updated October 8, 2020

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