Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Get Urgent Work not picking WO's from the assigned WorkBasket



Get Urgent Work always picks the WO's from the user's WorkList though the assigned WB has WO's with higher urgency. If the WorkList is empty it displays a message saying no assignments.

Error Messages

Not applicable.

Steps to Reproduce

  1. Update the Default WB with 'RepairOrders'.
  2. Check the check box 'Get from WorkBasket First' in the operator profile.
  3. Save the operator Id. Log Off and relogin.
  4. Launch the Interaction portal and click on 'Get urgent Work' Button.
  5. Work Object from the user work list gets opened though the assigned WorkBasket has work with higher urgency. If the user Work List is empty, it gives a message saying no assigned work available.

Root Cause

Besides adding workbasket in the operator id, required skills is also needed.


The WorkObjects are being picked up from the assigned workbasket after updating with the required skills. 

Published November 24, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us