Support Article
GetDisputeFinancialDetails operation does not display results
SA-99088
Summary
The Smart Dispute GetDisputeFinancialDetails operation does not return a response and REST Service fails with a mapping error related to the .Response property.
Error Messages
Exception occurred while mapping incoming response to.RestResponse
690 [default task-63][STANDARD] [] [Disputes:01.01.01] (internal.mgmt.Executable) ERROR host|aaa.bbb.cc.ddd C430114 - Exception
pega.pegarules.pub.services.ConnectorException: Caught unhandled exception: com.pega.pegarules.pub.services.RemoteApplicationException: REST service failed
pegarules.generated.activity.ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.step15_circum0(ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.java:1589) ~[?:?]
pegarules.generated.activity.ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.perform(ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.java:348) ~[?:?]
pegarules.generated.activity.ra_action_vcrconnector_2c1d9149c121ceb65ea959e244cc3521.step2_circum0(ra_action_vcrconnector_2c1d9149c121ceb65ea959e244cc3521.java:254) ~[?:?]
...............
at com.pegarules.generated.activity.ra_action_otherqueueprocessing_6497bd78f2d9136de424163c01d7df92.step2_circum0(ra_action_otherqueueprocessing_6497bd78f2d9136de424163c01d7df92.java:1663) ~[?:?]
at com.pegarules.generated.activity.ra_action_otherqueueprocessing_6497bd78f2d9136de424163c01d7df92.perform(ra_action_otherqueueprocessing_6497bd78f2d9136de424163c01d7df92.java:107) ~[?:?]
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10961) ~[prprivate.jar:?]
....................
at com.pegarules.generated.activity.ra_action_vcrreadfrombatchqueue_33dc22bc5c75476fbde84c9269b6a7b3.perform(ra_action_vcrreadfrombatchqueue_33dc22bc5c75476fbde84c9269b6a7b3.java:240) ~[?:?]
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:2695) ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10961) ~[prprivate.jar:?]
.................
Caused by: com.pega.pegarules.pub.services.RemoteApplicationException: REST service failed
at com.pegarules.generated.activity.ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.step15_circum0(ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.java:1569) ~[?:?]
... 178 more
Caused by: java.rmi.RemoteException: Internal Server Error
at com.pegarules.generated.activity.ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.step15_circum0(ra_action_callrestconnector_bc3217bf2fead07d884e0a5d98d18c2e.java:1568) ~[?:?]
... 178 more
Steps to Reproduce
Invoke a dispute.
Root Cause
An issue in the custom application code or rules.
REST-Connect occurred when a dispute is invoked. In the GetVCRServiceDetails data transform, the request and response data transform names must be set in Parameters. However, the values are empty.
Resolution
Perform the following local-change:
Update the RestEndPointURL and other fields which are not present in the GetDisputeFinancialDetailsOperation.
Published January 20, 2020 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.