Support Article
Getting a JasperException in production
SA-34667
Summary
Consistent JasperException observed in Log file of Production.
Error Messages
Servlet Exception occurred rendering diagnostics for client:org.apache.jasper.JasperException: java.lng.NullPointerException.
Steps to Reproduce
Not Applicable
Root Cause
1. Usage error logs in when browser connects: the solution is to update AuthenticationUtil.showStream() method of to conditionally pop Executable only when it is newly created in this method.
2. JasperException: cookies were not cleared when Security Violation Exception was thrown. Solution i sto clear the Pega-RULES cookie when rendering Security Violation Exception. Also, display an information status page instead of error status page, when you do not suspect a hacker attack
Resolution
Install HFix-5493, HFix-4710 to fix Fatal Error and Jasper Issue.
Published March 11, 2017 - Updated October 8, 2020
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