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Support Article

Global search does not work for newly created work items



A new flow is added to create a new work item. This flow is built on the existing application rule. A new ruleset is added on top of the application ruleset of the existing application.
Global search does not work for the newly created work item.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Interaction Portal with any application related access group.
  2. Search for FR-* work items.

Root Cause

An issue in the custom application code or rules.
The newly created case types are not defined in the application's definition.


Perform the following local-change:

Add new case types in the application definition.

Published December 2, 2021

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