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Support Article

For guided tour content is not coming



In a Guided Tour rule there is a Tour Stop section where a section can be referenced. After Starting the Tour the contents of the Tour Stop sections are not displaying.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a Guided Tour rule.
  2. Create a section and refer to it in the Guided Tour rule as a Tour Stop.
  3. Refer to the Tour Stop sections in cells of pyPortalContent section of Data-Portal class using the Tour ID. 
  4. Open the Portal and start the tour.

Root Cause

An issue in the custom application code or rules:

The applied to class of the Tour Guide rule and Tour Stop sections were defined at Your-WorkClass, whereas the sections are defined in the pyPortalContent section of Data-Portal class.


Perform the following local-change:

Create the Tour Guide rule and sections referred as Tour stop section in Data-Portal or any upper level class of Data-Portal in class hierarchy.

Published March 23, 2016 - Updated October 8, 2020

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