Support Article
For guided tour content is not coming
SA-21136
Summary
In a Guided Tour rule there is a Tour Stop section where a section can be referenced. After Starting the Tour the contents of the Tour Stop sections are not displaying.
Error Messages
Not Applicable
Steps to Reproduce
- Create a Guided Tour rule.
- Create a section and refer to it in the Guided Tour rule as a Tour Stop.
- Refer to the Tour Stop sections in cells of pyPortalContent section of Data-Portal class using the Tour ID.
- Open the Portal and start the tour.
Root Cause
An issue in the custom application code or rules:
The applied to class of the Tour Guide rule and Tour Stop sections were defined at Your-WorkClass, whereas the sections are defined in the pyPortalContent section of Data-Portal class.
Resolution
Perform the following local-change:
Create the Tour Guide rule and sections referred as Tour stop section in Data-Portal or any upper level class of Data-Portal in class hierarchy.
Published March 23, 2016 - Updated October 8, 2020
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