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Support Article

Hotkey does not work in composite portal



A custom Alt+S hotkey to submit a case opened the browser's default Alt+S menu instead of doing the hotkey action.

Error Messages

Not Applicable.

Steps to Reproduce

1) Set a hotkey to use Alt + S.
2) Use Alt + S while on the screen.

Root Cause

This issue happened on an upgraded environment. The short cut keys needed to be configured and the section needed to be saved again.


Revalidate and Save of the section worked.

Published January 31, 2016 - Updated October 8, 2020

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