Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Hotkey does not work in composite portal

SA-5949

Summary



A custom Alt+S hotkey to submit a case opened the browser's default Alt+S menu instead of doing the hotkey action.

Error Messages



Not Applicable.

Steps to Reproduce



1) Set a hotkey to use Alt + S.
2) Use Alt + S while on the screen.

Root Cause



This issue happened on an upgraded environment. The short cut keys needed to be configured and the section needed to be saved again.

Resolution



Revalidate and Save of the section worked.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us