Support Article
How to disable the "Know your location" popup from Pega
SA-56443
Summary
Pega Customer Relationship Management (CRM) Sales Force Automation (Pega SFA) 7.3.1 is installed on Pega 7.3.1.
The Know your location popup displays on the system despite being disabled.
For more information, refer to: https://community.pega.com/support/support-articles/how-disable-know-your-location-popup-pega
Error Messages
Not Applicable
Steps to Reproduce
- Open the pyGeolocationTrackingIsEnabled When rule (Data-Portal class).
- Save As the rule to the application's ruleset.
- Change the When condition to always return false (for example, true != true).
- Click Save.
Root Cause
The changes suggested in the article restrict the popup from the base Pega application.
When CRMSFA application is installed, the pyGeolocationTrackingIsEnabled When rule from PegaCRM-SFA rulset is invoked. The out-of-the-box version of the WHEN rule evaluates to true. Hence, the popup displays.
Resolution
Perform the following local-change:
- Open the pyGeolocationTrackingIsEnabled When rule.
- Change the condition to return false as below.
- Clean the browser cache.
- Start a new session.
- Save As the pyGeolocationTrackingIsEnabled When rule from PegaCRM-SFA rulset to the application ruleset and apply the changes as earlier.
Published December 8, 2018 - Updated October 8, 2020
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