Support Article

How to disable the "Know your location" popup from Pega

SA-56443

Summary

Pega Customer Relationship Management (CRM) Sales Force Automation (Pega SFA) 7.3.1 is installed on Pega 7.3.1.
The Know your location popup displays on the system despite being disabled.

For more information, refer to: https://community.pega.com/support/support-articles/how-disable-know-your-location-popup-pega

Error Messages

Not Applicable

Steps to Reproduce

Open the pyGeolocationTrackingIsEnabled When rule (Data-Portal class).
Save As the rule to the application's ruleset.
Change the When condition to always return false (for example, true != true).
Click Save.

Root Cause

The changes suggested in the article restrict the popup from the base Pega application.
When CRMSFA application is installed, the pyGeolocationTrackingIsEnabled When rule from PegaCRM-SFA rulset is invoked. The out-of-the-box version of the WHEN rule evaluates to true. Hence, the popup displays.

Resolution

Perform the following local-change:

Open the pyGeolocationTrackingIsEnabled When rule.
Change the condition to return false as below.
Clean the browser cache.
Start a new session.
Save As the pyGeolocationTrackingIsEnabled When rule from PegaCRM-SFA rulset to the application ruleset and apply the changes as earlier.