Support Article
HTML tags are showing in the email body
SA-597
Summary
HTML tags are showing in the email body when email is being sent using the activity - @baseclass.SendEmailNotification with correspondence information.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a email correspondence rule.
2. Create an activity with two steps:
a. Property-Set-Corr -> to set the correspondence rule.
b. Call SendEmailNotification -> to send email with the content of the correspondence rule (keep the “HTMLmessage” parameter check-box of SendEmailNotification activity unchecked).
3. Run the activity.
Root Cause
The “HTMLmessage” parameter check-box (html formatted message or not) of the “SendEmailNotification” activity was unchecked.
Resolution
Check the “HTMLmessage” parameter check-box (html formatted message or not) of the “SendEmailNotification” activity to fix this issue.
Published April 1, 2016 - Updated October 8, 2020
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