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Support Article

In IE, System hangs on spell check



Once spell check is done the screen hangs and user is unable to do anything on the case in Internet Explorer browser.

Error Messages

Not applicable

Steps to Reproduce

1. Launch a modal dialog on a button click.
2. Configure the Rich Text Editor (RTE) with spellcheck onchange.
3. Launch the flow action and trigger the spellcheck after then submit the form.
4. Screen freezes in Internet Explorer after this.

Root Cause

In Internet Explorer 11 UI freezes, does not get refresh after submit when RTE used in modal dialog. The reload harness is not getting called as RTE still persists in the DOM.


Apply HFix-29335.

Note: Remove the listener and the RTE too from the body before submitting the form​.

Published September 21, 2016 - Updated October 8, 2020

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