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Support Article

Image does not render for Unknown or Unreachable CTI Link Status



The Computer telephony integration (CTI) Links Landing Page displays a distorted image for the CTI link which has a Unknown or Unreachable status.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Create a CTI link
  2. Define the primary and the failover details in the CTI linkThe system displays a distorted image for the failover link even though the failover server details are correct and the Test Connectivity shows a Success

Root Cause

The image (rftitledeleted.png) referenced in the section is not present as out-of-the-box in the system.


Apply HFix-48735.


Published December 28, 2018 - Updated December 2, 2021

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