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Support Article

Image not sent as part of email body



When adding an image to the Rich Text Editor (RTE) containing special characters (for example, test(1).png), the image is not sent as part of email body. Instead, an 'X' icon displays in mail body.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure an email account.
  2. Add an RTE.
  3. Browse and upload an image which has special character (for example, test(1).png).
  4. Send the mail using the sendSimpleEmail out-of-the-box activity. BatchSend = true or BatchSend=False have the same result

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Modify the below code snippet,

if (fileExists) {
match.appendReplacement(updatedMarkup, "$1" + "$4" + "cid:" + originalURL.replaceAll(" ", "_") + "$8");
filesRefrernceSet.add (originalURL);


if (fileExists
// match.appendReplacement(updatedMarkup, "$1" + "$4" + "cid:" + originalURL.replaceAll(" ","_") + "$8");

               match.appendReplacement(updatedMarkup, "$1" + "$4" + "cid:");
               updatedMarkup.append(originalURL.replaceAll(" ","_"));
              filesReferenceSet.add (originalURL);

Published August 15, 2019 - Updated October 8, 2020

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