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Support Article

Images copied from Rich Text Editor do not get embed in document

SA-105680

Summary

Images copied from Rich Text Editor (RTE) do not get embed in a document generated.


Error Messages

Not Applicable


Steps to Reproduce

  1. Refer the image in a non autogenerated Section rule using pegadocument tags
  2. Include the Section rule in the Correspondence rule
  3. Include the Correspondence rule in the Word template


Root Cause



An issue in the custom application code or rules.

Resolution



Perform the following local-change:
  1. Insert the Correspondence in Word template
    {pega:insert corr=<Testcorr> }


     
  2. Insert the EmailPreview property in the Testcorr correspondence to display data




     
  3. Configure a When rule, true==true in pyProcessCorrImagesInDocument


     

Published April 9, 2020 - Updated December 2, 2021

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