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Support Article

Interaction History does not display in the Marketing portal

SA-83349

Summary



Interaction History in the database does not display in the Pega Marketing portal.


Error Messages



Not Applicable


Steps to Reproduce

  1. Run the following REST Request for the URL: https://myurlx.org/prweb/PRRestService/PegaMKTContainer/V2/Container

    {
        "CustomerID": "Linda",
        "ContainerName": "NextBestAction",
        "Channel": "Web",
        "Direction": "Inbound",
        "InputSegment": "Segment1"
    }


    Observe the Interaction History records in the database table.

    SELECT COUNT(*) FROM pegadata.PR_DATA_IH_FACT 
    ORDER BY PXOUTCOMETIME DESC
    Fetch only the first 10 rows;

     
  2. Check the Pega Marketing portal Interaction History feature.


Root Cause



An issue in the custom application code or rules.
The values in pyapplication and pystrategy in the pr_data_ih_dim_application table were null. Therefore, the values did not display for the Interaction History in the Pega Marketing portal.



Resolution



Perform the following local-change:

Insert or update the correct values instead of null for pyapplication and pystrategy in the pr_data_ih_dim_application table.

Published December 2, 2021

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