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Support Article

Interaction History does not display in the Marketing portal



Interaction History in the database does not display in the Pega Marketing portal.

Error Messages

Not Applicable

Steps to Reproduce

  1. Run the following REST Request for the URL:

        "CustomerID": "Linda",
        "ContainerName": "NextBestAction",
        "Channel": "Web",
        "Direction": "Inbound",
        "InputSegment": "Segment1"

    Observe the Interaction History records in the database table.

    Fetch only the first 10 rows;

  2. Check the Pega Marketing portal Interaction History feature.

Root Cause

An issue in the custom application code or rules.
The values in pyapplication and pystrategy in the pr_data_ih_dim_application table were null. Therefore, the values did not display for the Interaction History in the Pega Marketing portal.


Perform the following local-change:

Insert or update the correct values instead of null for pyapplication and pystrategy in the pr_data_ih_dim_application table.

Published December 2, 2021

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