Support Article
Interaction history does not retrieve results for last 7 days
SA-66990
Summary
Interaction history does not retrieve the results for the last seven days.
Error Messages
Not Applicable.
Steps to Reproduce
- Create a segment
- Add Criteria
- Select the 'Received specific offer via channel during specific period' function from the history
- Choose relative date and observe the results
Root Cause
A defect in Pegasystems’ code or rules. The query generated when using the relative date did not have the pyStamp field to fetch the results for the desired duration.
Resolution
Apply HFix-48112.Tags:
Published August 15, 2019 - Updated December 2, 2021
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