Support Article
Interaction level pages are not coped to Service Intents
SA-4309
Summary
While Initialing the Service Intents you found that a few of the Interaction related pages are not populated/copied to the Service Intent thread level in the clipboard.
Error Messages
N/A
Steps to Reproduce
Latch a Service Intent and look for Interaction related pages at the Service Indent thread level.
Root Cause
The Root Cause is due to the change in one of the out of the box (OOTB) rules - PegaCA-Work-Interaction • CARegisterPages in the ruleset PegaAppCA:07-12-01, here Step #7 calls CARegisterMultiplePages without any parameter value.
When comparing the CARegisterPages in PegaAppCA:07-11-01 ruleset it has the required pages passed as Parameters.
This change was done on purpose by the CPM team. From 07-12-01, Pega no longer needs to pass AppAcountListforContact from the OOTB application because Pega has converted over to use data pageswherever possible.
Resolution
You have java code which copies data from interaction page to intent page. User made the following change to fix the issue by adding extra parameters (AppAccountListForContacts and SerialIntegrationPage):
newPramsPage.put("PagesToCopy","TaskRule, AppAccountListForContacts, SerialIntegrationPage");
Tags:
Published January 31, 2016 - Updated December 2, 2021
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