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Support Article

Interaction tab does not close when the tab is closed



Interaction tab does not close on clicking the Cancel button or the tab Close icon.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a new flow action which displays the worklist.
  2. Click the Cancel button.

Root Cause

For a working use case:

In the Interaction portal, the tabs are stored as pxResults in the D_CPMPortalRecents page (User pages) on the Clipboard. Every pxResult is associated with a pyID. This is used to remove the result from the Clipboard. Hence, the screen refreshes and the tab closes in the portal.
For the non-working use case:

Since pyID is not created for any pxResult, they are not deleted. Since the records persist in the Clipboard, the tab is not closed.


Perform the following local-change:
  1. Create the pyID when the flow action is run.
  2. Call the CPMCheckAndSetTempID data transform from the pyDefault data transform of the PegaCA-Work-Interaction-Call class. CPMCheckAndSetTempID checks if the work object is temporary and generates a unique ID for the temporary work object.

To set related properties for temporary work objects, refer to:

Published August 15, 2019 - Updated December 2, 2021

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