Support Article

Intermittent LockGoneException in the log file



User is using PRPC 6.3 SP1 with Pega CS for Financial Services 6.3.1.

User reports intermittently that the assignment is processing error while working on the case. When they analyzed the log they found out that there are lot of "LockGoneException" error message in the log frequently.

Error Messages

Error message in the Pega log file.

obj-save failed. Save, Delete or Commit has failed because lock "XXXXXXX" is not held

Steps to Reproduce

There is no specific reproducible scenario.

Root Cause

This was determined to be a environment issue, since the Weblogic connection pool settings seems to be too low.


User is suggested to fine tune the JDBC Connection pool settings.

Published May 31, 2017 - Updated July 10, 2017

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