SA-12110

Summary

An ​InvalidReferenceException ContactString.class error occurs when out-of-the-box report CPMGetContactInfo is run.

Error Messages

InvalidReferenceException ContactString.class error

Steps to Reproduce

 Run out-of-the-box report CPMGetContactInfo.

Root Cause

The root cause of this problem is a defect in custom application code or rules.

The class-schema mapping is incorrect and points to PRPC63ADMIN (old or pre-upgrade schema) schema for the class PegaCA-Interface-Contact-CommunicationOptions.
The issue persisted even after this was mapped to sample schema. The CLASS column did not exist in the pa_Communication_Options table when debugged.

Resolution

Map the table record to pa_Communication_Options in database Sample that has the exposed column Class. If it is not present by default, expose that column.

Perform the following local-change.

Run the below query in user schema.

ALTER TABLE pa_Communication_Options ADD CLASS VARCHAR2(10);