Support Article

IOS Pega Mobile Express login issue

SA-34237

Summary



User updated Pega 7 IOS mobile express app recently, post that user is not able to login and access the application.
After entering the credentials it goes back to login screen again without any error.

It was working fine before the app got updated.


Error Messages



Not Applicable


Steps to Reproduce



1.Install Pega 7 Mobile express app in IOS.
2.Login to app.
3.Observe after submission of credentials, page refreshes and again login page is shown.


Root Cause



A defect in Pegasystems’ code or rules.

Looks like pyWeb-login-mobile JS rule was not updated (it has 7.2 version), instead application update reverted.

It requires update in login page to change authentication.

HybridClient due to using WKWebView in iOS platform started to use different API for authentication which is not backward compatible.

Need to adapt Web-login to use new API introduced in HybridClient 7.22.

Resolution

Apply HFix-29036.

Published February 27, 2017 - Updated March 14, 2017

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