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Support Article

ipad ios version 8 not working to capture signature

SA-3043

Summary



iPad iOS 7 is working but when we use iOS 8 the functionality is breaking. The pop up used for capturing signature is not closing when we use iOS 8 after signature is captured but its working for iOS 7.

Error Messages



No error message


Steps to Reproduce



Just click on signature button -> capture signature and post it.


Root Cause



The root cause of this problem is in a third-party product integrated with PRPC. This is a iOS 8 related issue where in window.close in javascript funciton is not working.



Resolution



I have gone through the case details and I did some research and I see that this is an IOS 8 bug where in there are issues with window.close Javascript function. There is already a bug with apple on this and the reference is 17801001.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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