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Support Article

Issue downloading files from service export directory



You have added "Header set Cache-Control "no-cache, no-store" to your httpd.conf file, and are no longer able to retrieve documents from service export.

Error Messages

Not Applicable

Steps to Reproduce

Change the httpd.conf file and using javascript, retrieve files from service export.

Root Cause

The root cause of this problem is in a third-party product. Internet Explorer file downloads over SSL which does not work with the cache control headers.


This is an IE issue, not a PRPC issue. Refer Microsoft support to resolve this issue.

Published June 12, 2015 - Updated October 8, 2020

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