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Support Article

Issue with generating PDF using EForms with PDF/A templates



PDF files generated using out of the box GenerateEForm activity method is not showing the data in PDF files.

Error Messages

Not Applicable.

Steps to Reproduce

1) Create a EForm file rule and upload the PDF template where data needs to be written.
2) Create a Map eForm of type for the instance (Rule-Map-eForm). 
3) Create and call an activity where ‘GenerateEForm’ method needs to be called with appropriate properties.

Root Cause

Pega uses third party jar itext-2.1.7.jar for PDF generation. However, itext-2.1.7.jar does not support PDF/A standard templates.

Note that the PDF/A templates are supported only from itext-5.4.5.jar onwards.


This is an expected behavior in Pega 7.1.8 rather than a bug.

Published August 1, 2016 - Updated October 8, 2020

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