Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Issue with Mobile logging in offline



Issue with Mobile logging in offline. Pega Mobile Application generated as the Custom Hybrid App and then deployed in iPhone is not working.

Error Messages

Not applicable

Steps to Reproduce

Users have developed the Pega Mobile Application and generated the Custom Hybrid App and deployed in iPhone. Alos enabled the Offline configurations in the Mobile Landing Page(CaseTypes, Access Groups and DataPages). Users used the Pega Mobile Offline Supported Controls and Events.

But after login to the application and disconnecting the internet, when they try to create the case or access the datapage it is not working in Offline mode.

Root Cause

A software use or operation error

Upon debugging we could observe that the users have customized web-login file. Significant part of offline feature code has been removed from web-login rule.

In custom Web-Login, there is no call going to start the synchronization process.


Lot of parameters/api calls were missing in the custom version. Requested user to just modify only UI of login screen without modification of PRPC internal logic. While debugging checked that the OOTB Web-Login was working as expected.

Published March 15, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us