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Support Article

Issue with Pega attachment functionality



When trying to attach a file of size greater than the specified size from Pega OOTB functionality, it is showing an exception in logs-   User attempted to upload a file larger than 2 MB. Please contact the System Administrator.

Error Messages Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'PYUPLOADFILE' that applies to 'SP-FW-SPOCFW-Work-NewIssuer'. There were 6 rules with this name in the rulebase, but none matched this request.

User attempted to upload a file larger than 2 MB. Please contact the System Administrator. 

Steps to Reproduce

1. Run the Case.
2. Try attaching a file which is greater than the threshold size(5MB) from OOTB functionality.
<env name="Initialization/MaximumFileUploadSizeMB" value="5" />

Root Cause

A defect in Pegasystems’ code or rules. user did not specify a size which is less or equal to 'initialization/maximumfileuploadsizemb' value in prconfig. Values (in prconfig and in 'pyMaxDragDropAttachSizeMB') are out of sync. 


Perform the following local-change:

Changed the level value to the preferred threshold value in Pega-ProcessEngine.
pyMaxDragDropAttachSizeMB so that the value in level is in sync with the value mentioned in prconfig file. 


Published January 31, 2016 - Updated October 8, 2020

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