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Support Article

Issue with Rich Text Editor post value



Rich Text Editor (RTE) field with a post value action (on-change) and a drop-down field are present on a section. When the user enters a value in the Rich Text Editor field and moves to the next field (drop-down) without clicking outside, cursor automatically moves out of the field. Hence, the user is unable to select a value.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add an RTE field and a drop-down field to a  layout
  2. Add a post value to the RTE
  3. Add a value to the RTE
  4. Click the dropdown 

Root Cause

RTE with post value and required dropdown are present on the User Interface (UI). After user enters text in the RTE and clicks the dropdown, blur fires on the dropdown as post value and refresh occurs in the Document Object Model (DOM).


Perform the following local-change:

1. Create a non auto section and include the below script:


  function disableFocus(){
    pega.u.d.disableFocusInIE =true;
  function enableFocus(){}{
    pega.u.d.disableFocusInIE =false;

2. Use the below actions in the same order for the RTE onchange event:

a. Run Script > disableFocus

b. Post value

c. Run script > enableFocus


1. Remove the post value from the RTE 

2. Add a hidden control and property to retrieve the value of RTE and post it on form Submit


Published August 19, 2019 - Updated October 8, 2020

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