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Support Article

Issue with Search in Case Manager Portal



After entering the WO in the Search bar and the system just sits and hangs with the circle spinning.

Sometimes the search comes back, many times it does not. Sometimes entering the number again and typing Return will force it to work, other times you have to give up.

Error Messages

Not Applicable

Steps to Reproduce

Try to search for any work object.

Root Cause

This is an issue in the pzSearchWorktypes activity where the pxRequestor.pxCurrentWorkPool is not always on the clipboard (intermittently) and causes the query to not filter by the workpool and it returns all classes.  Subsequent lookups for field values (1000's of times) causes slowness.


This issue is resolved by hotfix item HFIX-9681.

Published March 19, 2016 - Updated October 8, 2020

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