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Support Article

JavaScript function does not work after upgrade to Pega 8.2.1



A custom script is implemented such that it is executed by pressing a button in a section. This script is added as an embedded section (non-auto generated HTML section) on the section with the button. The goal of this script is to display a popup message (alert) window.
However, post upgrade to Pega Platform 8.2.1, the 'getLocalizedValue' function in the script does not work. This function localizes the given property to the Operator locale.

Error Messages

Not Applicable

Steps to Reproduce

  1. Upgrade to Pega Platform 8.2.1.
  2. Launch the application.
  3. Click on the button to initiate the custom script.

Root Cause

Due to the Customer Service (CS) archetecture (several iFrames), some functions are not available in each iFrame. In this case, the getLocalizedValue funciton is unavailable


Perform the following local-change:

Refer to the top window element which can access the Pega API always.

In this scenario, the correct function is,

Published April 2, 2020 - Updated December 2, 2021

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