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Support Article

JSON content corrupted when imported SMS rules are resaved



SMS Treatment rules containing JSON text are imported form Pega 6.3 to Pega 7.3.1 which has Pega Marketing 7.3.1 installed.
The JSON content is corrupted when these imported SMS rules are checked out, modified, and resaved, or just resaved after check out.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create SMS Treatment rules with JSON text in Pega Next Best Action Marketing (NBAM) 6.3.1.
  2. Import the Treatment rules to Pega 7.3.1.

Root Cause

SMS Treatment rules were imported from Pega NBAM 6.3.1. The older version of Pega had an older version of RTE control.
It is not recommended to import old artifacts. In Pega Marketing 7.3.1, the old Treatment rules containing JSON, required regeneration  of mark up. 


Perform the following local-change after importing  NBAM 6.31 artifacts:
  1. Run the UpgradeSMSTreatments [PegaMKT-Install] activity.
  2. Unlock the ruleset which contains the SMS rule.
  3. Keep the Parameters blank.

Published March 23, 2019 - Updated December 2, 2021

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