Support Article
JVM nodes crashed
SA-2891
Summary
JVM nodes crashed.
Error Messages
'java.lang.OutOfMemoryError: Java heap space'
Thread Dump Starts...
and some other errors
Root Cause
The root cause of this problem is a defect in customer application code/rules. A new version of application rules was introduced over the weekend, and one of these rules incorporated an Obj-Browse method which pulled an uncapped amount of data from the DB - filling the heap space and forcing the JVM OutOfMemory.
Resolution
This issue is resolved by making the following change to the PRPC operating environment: The new application ruleset version was backed out - and the system became stable once this was performed.
Published January 31, 2016 - Updated October 8, 2020
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