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Support Article

Keyboard-only users cannot tab out of the rich text editor



While tabbing through a screen, which holds a Rich Text Editor control with other controls, two scenarios occur :
  • If the current input focus is in any other control other than a Rich Text Editor, when pressing tab, the focus moves from one control to another control.
  • If the current input focus is within a Rich Text Editor, when pressing tab, the focus does not move out from Rich Text Editor to another control.

Error Messages

Not Applicable

Steps to Reproduce

  1. Use the tab key to navigate to Rich Text Editor.
  2. Press tab inside the Rich Text Editor.
  3. Observe that control does not move out of the Rich Text Editor.

Root Cause

The behavior happens when the Accessibility RuleSet (PegaWAI:07-10) is not included in the Advanced tab of the Access Group. 


Add the accessibility RuleSet PegaWAI:07-10 to the Advanced Tab of the Access Group for the users who need to use Accessibility. Have them log out and back in to the Application. 


Published September 26, 2016 - Updated October 8, 2020

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