Support Article
Links in PDF doc's attached via OOTB pxCreatePDF aren't working
SA-48158
Summary
Links in PDF documents attached to case using Out-of-the-box (OOTB) pxCreatePDF activity are not functioning with Pega 7.2.2.
Error Messages
Not Applicable
Steps to Reproduce
Generate PDF attachment with a hyperlink as below:
Root Cause
Need to set "pyPDFEnableHyperlinks" param as true before calling HTMLToPDF activity in pyAttachAsPDF activity. It is an available rule so user can add the change.
Resolution
Perform the following local-change step:
- Use a property-set step in pyAttachAsPDF above Call HTMLToPDF step.
- Set param.pyPDFEnableHyperlinks as true.
Published July 23, 2018 - Updated October 8, 2020
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