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Support Article

Links in PDF doc's attached via OOTB pxCreatePDF aren't working



Links in PDF documents attached to case using Out-of-the-box (OOTB) pxCreatePDF activity are not functioning with Pega 7.2.2.

Error Messages

Not Applicable

Steps to Reproduce

Generate PDF attachment with a hyperlink as below:

Root Cause

Need to set "pyPDFEnableHyperlinks" param as true before calling HTMLToPDF activity in pyAttachAsPDF activity. It is an available rule so user can add the change. 


Perform the following local-change step:
  1. Use a property-set step in pyAttachAsPDF above Call HTMLToPDF step. 
  2. Set param.pyPDFEnableHyperlinks as true. 



Published July 23, 2018 - Updated October 8, 2020

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