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Support Article

Locale currency symbol is added in the Correspondence



Currency symbol in the UI displays as USD. While, in the Correspondence locale, the currency symbol is added along with '$' (for example, NT$ instead of USD).

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a case and include a currency property in the UI.
  2. Generate a PDF attachment after completion of the step and include a property which is of type Currency.
  3. Open the attachment. Verify the currency symbol.

Root Cause

In the out-of-the-box currency control, Symbol value is mentioned as 'Local currency'. This value overrides the USD symbol to display in the correspondence. This occurs sporadically in a few correspondences.


  1. Create a new control by performing a Save As of the final out-of-the-box Pega rule.
  2. Change the name of the control.
  3. Change the Symbol's first dropdown value from 'Currency' to Constant, and provide the Currency value instead of 'Local Currency'.

Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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