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Localization on the Intent Task category labels does not work



Unable to translate intent task Category titles to localized field values.

Error Messages

Not Applicable

Steps to Reproduce

1. Create field values using pyCaption/pyLabel/DriverCategory for Intent task Category headings.
2. Launch CPMInteraction Portal and create New phone call.
3. Observe that the localized values are not picked up in place of intent category headings.

Root Cause

The root cause of this problem is in a third-party product. The section "CPMLocalizedCategoryName" (circumstanced in CPMPortalType=CPMInteractionPortal) does not use localized 'CategoryName' property.


The root cause of this problem is a defect in Pegasystems’ code/rules. This issue is resolved by HFix-22991.

HFix-22991 includes setting the category name for all these categories using pyCaption field values and setting this value to category name using the utility function, getLocalizedText. Create field values for the custom categories in implementation layer.

Published July 31, 2015 - Updated December 2, 2021

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