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Support Article

Log in issue with Pega application



Users are unable to login to Pega using Active Directory-based sign-on policy. When users log in to application directly, Pega is functional. When users log in using load balancer URL, Rules are rendered on the screen in text.

Error Messages

Not Applicable

Steps to Reproduce

Log in to Pega using Active Directory-based sign-on policy to observe the issue.

Root Cause

The root cause of this problem is defect/misconfiguration in the operating environment. Enterprise Mode is OFF for IE browser.


This issue is resolved by making the following change to the operating environment.

Enterprise Mode is OFF for IE browser. Add the below header in DNS HTTP Server to address the problem.

<meta http-equiv="X-UA-Compatible" content="IE=edge"> 

Published June 12, 2015 - Updated October 8, 2020

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