Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Logoff screen Image is missing when logging out through SSO



The logoff screen Image is missing when logging out through Single Sign-on (SSO).

Error Messages

Not Applicable

Steps to Reproduce

Add an image to web-session-return html rule and see the difference when logging off from SSO and again when logged off from prweb.

Root Cause

A defect or configuration issue in the operating environment.

Web-Login HTML stream is loaded in user's SSO authentication mechanism.


Here’s the explanation for the reported behavior:
  • In the normal PRBasic authentication mechanism (/prweb), the StaticContent like images will be retrieved from the browser cache not from the webwb directory in the app server.
  • Due to some security concerns we are not getting this StaticContent when the requestor is killed i.e. when user logs off.
  • So as local-change, it is suggested to load any images in the Web-Login stream with display:block or relevant css to it and can be loaded from the browser even after the requestor is killed.
  • In this scenario, when user hits the URL a reverse proxy server will authenticate for SSO credentials as a pop-up but Web-Login stream is not getting loaded.
  • Below are the suggestions:
    • Display the HTML stream which has these images during SSO login (OR)
    • Have an images directory in the app server and load them using relative path.

Published August 29, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us