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Support Article

Mashup Code Session Issue



Requirement is launching Pega portal from Salesforce and this is achieved via mashup code.
In Internet Explorer, logging in as User A in Pega portal in one of the tab logged in as User B in Salesforce and trying to launch Pega portal and instead of getting User B, User A is displayed.
Pega is taking the old session ID, that is, User A.

Error Messages

Not Applicable

Steps to Reproduce

Not Applicable

Root Cause

An issue with the mashup code session.


Here’s the explanation for the reported behavior:

If salesforce application which is launched in other tab, also uses same server and authentication type as User A , ideally login screen will not be prompted, as cookie gets shared between two tabs opened in the browser.

In generic, from same browser session, one cannot open two different user sessions requesting a single server.

Hence this is an expected behavior.

Published December 6, 2017 - Updated October 8, 2020

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