Support Article
Mashup Code Session Issue
SA-40148
Summary
Requirement is launching Pega portal from Salesforce and this is achieved via mashup code.
In Internet Explorer, logging in as User A in Pega portal in one of the tab logged in as User B in Salesforce and trying to launch Pega portal and instead of getting User B, User A is displayed.
Pega is taking the old session ID, that is, User A.
Error Messages
Not Applicable
Steps to Reproduce
Not Applicable
Root Cause
An issue with the mashup code session.
Resolution
Here’s the explanation for the reported behavior:
If salesforce application which is launched in other tab, also uses same server and authentication type as User A , ideally login screen will not be prompted, as cookie gets shared between two tabs opened in the browser.
In generic, from same browser session, one cannot open two different user sessions requesting a single server.
Hence this is an expected behavior.
Published December 6, 2017 - Updated October 8, 2020
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