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Support Article

Menus are not responding on click in Chrome and FireFox



Menus are not responding on click in Chrome and FireFox browsers with Pega 7.2.2.

Error Messages

Not Applicable

Steps to Reproduce

Create a menu and try to click on it to show the menu options, nothing would happen.

Root Cause

User is on a touch screen device, as such the listener is not added for mouse click based on the below logic.


For some Pega application functionality to work fine on touch screen devices one must perform below browser specific configurations.

In Chrome browser:

In Firefox browser:

Published June 30, 2017 - Updated October 8, 2020

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