Support Article

Missing OperatorID page in Clipboard logged in via LDAP

SA-8249

Summary



User is not able to see the OperatorID page in the clipboard, when logged in through LDAP.  But the same is working fine without LDAP.

OperatorID page is available in Standard thread page, but it is not visible in the Tab thread.

Error Messages



Not Applicable.

Steps to Reproduce

  1. Log in to the Pega portal using LDAP.
  2. Run a case.
  3. Go to clipboard and verify system pages on a case level thread.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code or rules. 

This bug was introduced in Pega 7. The tools.getRequestor().getPage() API must create a page at requestor level, if page is not already present.


Resolution



This issue is resolved through the following  Local-change: 

Add below mentioned java code as a first step in their LDAP authentication acitivty. This creates a page at requestor level.

tools.getRequestor().getPage("OperatorID");
Suggest Edit

Published April 16, 2015 - Updated October 8, 2020


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