Support Article
My Work list auto refresh is not working
SA-24809
Summary
Worklists do not auto refresh even after adding auto refresh capability and 'Declare_pzRecentsCache.pxUpdateDateTime Changes' as a refresh condition.
Error Messages
Not applicable.
Steps to Reproduce
- Add refresh Condition to Dynamic Layout: 'Declare_pzRecentsCache.pxUpdateDateTime Changes'.
Root Cause
An issue in the custom application code or rules.
'Declare_pzRecentsCache.pxUpdateDateTime Changes' refresh condition were added to the incorrect sections.
Resolution
For ‘My Work’ table,
add the 'Declare_pzRecentsCache.pxUpdateDateTime Changes' refresh condition to the dynamic layout in pyWorkListWidgetGrids section.
For the Urgent work table,
add the 'Declare_pzRecentsCache.pxUpdateDateTime Changes' refresh condition in section, ‘pyWorkListWidgetGridsAuto’.
For the ‘My Cases’ list under ‘My Work’,
Tree Grid layout uses a special way to do refresh. It calls the Data Transform, ‘pxRefreshMyCasesWidget’.
add Refresh condition (Declare_pzRecentsCache.pxUpdateDateTime Changes) in the pyMyCasesWidget section layout property.
And also check the box of ‘Run data transform’ and add the ‘pxRefreshMyCasesWidget’ in. Save the section.
Published July 11, 2016 - Updated October 8, 2020
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