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Support Article

Not able to get ip addr from pyRemoteAddr in clipboard



The Client IP address in Requestor Page (pxReqRemoteAddr and pxReqRemoteHost) is empty in Clipboard

After updated server.xml with the below parameter, User can able to see the client IP on pega log file. but still could not visible on the clipboard.

<Valve className="org.apache.catalina.valves.RemoteIpValve"
protocolHeader="x-forwarded-proto" />

Error Messages

Not Applicable

Steps to Reproduce

  1. Open PRPC 7.2 Version
  2. Clipboard > System Pages > pxRequestor > pxReqRemoteAddr and pxReqRemoteHost is empty

Root Cause

An issue in the custom application code or rules.ContextRewriteEnabled is enabled on the application server.
If it is enabled, In clipboard, pxReqServer and pxReqServerPort of requestorPage will be present &
pxReqRemoteAddr and pxReqRemoteHost


Perform the following local-change:
Add the below DSS settings in the application server prconfig.xml file.

<env name="initialization/ContextRewriteEnabled" value="false"/>
Suggest Edit

Published March 31, 2017 - Updated October 8, 2020

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